You and Your Veterinarian

Ways to Pay for Veterinary Care
Many veterinarians accept Care Credit, which is a credit card specifically for health care expenses, including a pet's. Care Credit offers multiple pay...
Mon, 6 Nov, 2017 at 11:49 AM
What kind of animal rehabilitation services can New York veterinarians offer?
In New York, physical therapy of any kind (including massage and chiropractic) can only be performed on humans, by the State's definition of those heal...
Mon, 26 Feb, 2018 at 6:03 PM
My veterinarian will not call me with blood work results after repeated requests for information
According to the Regents' Rules, Section 29.1 (, unprofessional conduct includes "failing to make availa...
Wed, 14 Mar, 2018 at 5:10 PM
Who owns patient records for animals adopted from, and then returned to, animal shelters?
Member Question:   A client adopted a kitten from a local rescue group. He was required to sign paperwork stating that the adoption monies were non-refunda...
Tue, 6 Mar, 2018 at 9:18 PM
My veterinarian revealed the name of my pet and some other client-specific information on social media. Is this unethical or illegal?
Veterinarians in New York State should not publicize the contents of patient records on social media.  Revealing of personally identifiable facts, data or i...
Fri, 19 Jan, 2018 at 10:45 PM
My veterinarian failed to have my dog's remains cremated. Now, the vet wants payment for cremation 6 months later. What are my rights as a client?
You can pay for the cremation as originally intended and authorized (assuming you weren't charged for cremation services when the vet originally took y...
Mon, 5 Feb, 2018 at 12:55 PM
How do I file a complaint about a veterinarian or practice?
It depends upon what result you are looking for. If your main objective is to have your complaint heard by us, and reviewed with your veterinarian, then...
Wed, 13 Jun, 2018 at 1:35 PM
What happens if my veterinarian finds that my new pet was unfit for sale?
Consumers who purchase a pet from a dealer have three options if the animal is declared unfit by a licensed veterinarian within a given period: Return th...
Fri, 22 Dec, 2017 at 9:53 AM
My vet will not prescribe medication for my cat unless I bring the cat in for an examination
The veterinarian is doing the right thing according to New York's guidelines for veterinary practice, which you can find at
Fri, 22 Dec, 2017 at 9:44 AM
How do I find out if my veterinarian is currently licensed to practice?
New York veterinary professionals (veterinarians and licensed veterinary technicians) must display a current New York registration certificate at each locat...
Thu, 1 Feb, 2018 at 11:39 AM